My Account - Security

ProsperityFX: How to Disable SMS Two-Factor Authentication (2FA)
Two-Factor authentication is mandatory. If you disable it on your device, you will need to enable it on another device/change the method. To disabl...
Tue, 18 Apr, 2023 at 8:58 AM
Where does ProsperityFX keep my funds?
At ProsperityFX, all deposits received from our clients are kept in segregated fund accounts. Each deposit by our clients is held in their name or in...
Fri, 18 Feb, 2022 at 2:20 PM
How Do I Reset my ProsperityFX Back Office Password?
To be able to reset your password, you will need to go to the Login page by clicking/tapping here.    You will then need to: Click/tap on Reset Pass...
Fri, 18 Feb, 2022 at 2:27 PM
ProsperityFX: Changing my Two-Factor Authentication (2FA) Method
To be able to change the Two-Factor authentication method you are using, you need to first deactivate the current method you are using, then enable the...
Fri, 18 Feb, 2022 at 2:27 PM
ProsperityFX: How to Take a Live Selfie
Occasionally, you may be requested to submit a live selfie of yourself.  This needs to be a picture of yourself showing your face clearly taken i...
Fri, 18 Feb, 2022 at 3:04 PM
ProsperityFX: How to Take a General Selfie
There will be a time when our team will request a General Selfie from you. When that happens, here's what you'll need: A Proof of Identity doc...
Fri, 18 Feb, 2022 at 2:52 PM
ProsperityFX: Why Were my Documents Denied?
Documents Requirements: Make sure that your ID document is valid. We accept:  ID, Passport, Driving License, or other government-issued ID.  Check...
Mon, 29 Nov, 2021 at 3:13 PM
ProsperityFX: How to Update my Password?
Access the Settings tab on your account. Locate the Update Password Section.  Enter your current password. Enter your new pa...
Wed, 8 Mar, 2023 at 8:30 PM
ProsperityFX: Source of Funds/Source of Wealth
Description Considering the high value involved in certain deposits or withdrawals, and according to our internal rules and regulations, we re...
Thu, 13 Apr, 2023 at 2:48 PM
ProsperityFX: How to Disable Email Two-Factor Authentication (2FA)
Setting up Two-Factor Authentication (2FA) has been implemented as a mandatory authentication process to ensure the security of our clients' accoun...
Tue, 18 Apr, 2023 at 8:57 AM