My Account - Security

ProsperityFX: How do I Enable Two-Factor Authentication 2FA
You will need a Two-Factor Authentication app. You can download other authentication applications from the App Store, Google Play or by searching onl...
Fri, 18 Feb, 2022 at 2:13 PM
ProsperityFX: How Can I Disable my Two-Factor Authentication via the Authenticator app?
Two-Factor authentication is mandatory. If you disable it on your device, you will need to enable it on another device/change the method. You will ...
Fri, 18 Feb, 2022 at 2:13 PM
ProsperityFX: How to Enable SMS Two-Factor Authentication (2FA) on your Account
When you are logged into your account, tap on the Settings section. Tap the box near Enable 2FA via an SMS section. Enter the verification...
Mon, 11 Apr, 2022 at 11:19 AM
ProsperityFX: How Can I Disable SMS Two-Factor Authentication (2FA)
Two-Factor authentication is mandatory. If you disable it on your device, you will need to enable it on another device/change the method. To ...
Fri, 18 Feb, 2022 at 2:19 PM
ProsperityFX: How do I Submit Additional Documents?
When you are logged into your account: Tap on the Documents tab.  Choose the type of document you are uploading.  You can either drag the photo into...
Mon, 29 Nov, 2021 at 3:13 PM
Where does ProsperityFX keep my funds?
At ProsperityFX, all deposits received from our clients are kept in segregated fund accounts. Each deposit by our clients is held in their name or in...
Fri, 18 Feb, 2022 at 2:20 PM
How Do I Reset my ProsperityFX Back Office Password?
To be able to reset your password, you will need to go to the Login page by clicking/tapping here.    You will then need to: Click/tap on Reset Pass...
Fri, 18 Feb, 2022 at 2:27 PM
ProsperityFX: Changing my Two-Factor Authentication (2FA) Method
To be able to change the Two-Factor authentication method you are using, you need to first deactivate the current method you are using, then enable the...
Fri, 18 Feb, 2022 at 2:27 PM
ProsperityFX: How to Take a Live Selfie
Occasionally, you may be requested to submit a live selfie of yourself.  This needs to be a picture of yourself showing your face clearly taken i...
Fri, 18 Feb, 2022 at 3:04 PM
ProsperityFX: How to Take a General Selfie
There will be a time when our team will request a General Selfie from you. When that happens, here's what you'll need: A Proof of Identity d...
Fri, 18 Feb, 2022 at 2:52 PM