My Account - General Queries

Where is my Support Pin on my ProsperityFX Account?
An Agent may ask you for your 6-digit support pin to help assist with your request while you are on Live Chat. You can find your Support Pin by tappin...
Fri, 18 Feb, 2022 at 1:53 PM
ProsperityFX: Why am I not able to Update/Verify my Phone Number?
When you are entering your phone number (Whether it's when you are signing up or on your account), you need to make sure that you are using the i...
Fri, 18 Feb, 2022 at 1:58 PM
ProsperityFX: How Long Does it Take for my Account to be Approved?
  We aim to approve your account within 24 hours or less. It can sometimes take over 24 hours/next business day. If it goes over the 24-hour timeframe...
Mon, 29 Nov, 2021 at 3:15 PM
How can I Verify my Phone Number on my ProsperityFX Account?
You will need to head to the Settings menu.    When you input your phone number, you need to make sure that you input the number using the internation...
Fri, 18 Feb, 2022 at 2:00 PM
ProsperityFX: How to Change the Leverage on my MetaTrader Account?
When you are logged into your account, head over to the My Accounts section.   Click/Tap on View on the account you would like to change the leverage...
Fri, 18 Feb, 2022 at 2:00 PM
ProsperityFX: How can I Transfer my funds into my MetaTrader Account?
Tap Internal Transfer.  Choose Wallet to MetaTrader as the Transfer Type. Choose the Wallet to transfer from. Choose the MetaTrader ac...
Fri, 18 Feb, 2022 at 2:00 PM
ProsperityFX: How can I Remove one of my MetaTrader Accounts?
You will need to head to the My Account section, find the MetaTrader account you would like to remove and click/tap on view.   Next, you will b...
Fri, 18 Feb, 2022 at 2:01 PM
How can I Change my Address on my ProsperityFX Account?
You will not be able to change your address directly on your ProsperityFX Account without a bit of assistance from our Support Team who are available 24/...
Fri, 18 Feb, 2022 at 2:02 PM
What Internal Transfers can I do with ProsperityFX?
You can transfer your funds in 3 different ways:   Wallet to MetaTrader - Click here Wallet to Wallet - Click here Metatrader to Wallet - Click h...
Fri, 18 Feb, 2022 at 2:03 PM
ProsperityFX: Why am I not able to upload my documents?
If you have already uploaded a document and need to upload a new document, tap on the Documents tab and upload your new document/s. If you need ...
Fri, 18 Feb, 2022 at 2:03 PM