My Account - General Queries
An Agent may ask you for your 6-digit support pin to help assist with your request while you are on Live Chat. You can find your Support Pin by tappin...
Fri, 18 Feb, 2022 at 1:53 PM
When you are entering your phone number (Whether it's when you are signing up or on your account), you need to make sure that you are using the in...
Fri, 18 Feb, 2022 at 1:58 PM
We aim to approve your account within 24 hours or less. It can sometimes take over 24 hours/next business day. If it goes over the 24-hour timeframe...
Mon, 29 Nov, 2021 at 3:15 PM
You will need to head to the Settings menu. When you input your phone number, you need to make sure that you input the number using the internation...
Fri, 18 Feb, 2022 at 2:00 PM
When you are logged into your account, head over to the My Accounts section. Click/Tap on View on the account you would like to change the leverage...
Wed, 8 Mar, 2023 at 8:33 PM
Tap Internal Transfer. Choose Wallet to Trading Platform as the Transfer Type. Choose the Wallet to transfer from. Choose the Trading P...
Wed, 8 Mar, 2023 at 8:34 PM
You will need to head to the My Account section, find the Trading account you would like to remove and click/tap on view. Next, you will be on...
Wed, 8 Mar, 2023 at 8:42 PM
You will not be able to change your address directly on your ProsperityFX Account without a bit of assistance from our Support Team who are available 24/...
Fri, 18 Feb, 2022 at 2:02 PM
You can transfer your funds in 3 different ways: Wallet to Trading Platform - Click here Wallet to Wallet - Click here Trading Platform to Wall...
Wed, 22 Feb, 2023 at 3:58 PM
At this present moment, you are not able to amend/change the personal details on your account. This will not impact your ability to verify your accoun...
Fri, 18 Feb, 2022 at 2:06 PM