My Account - General Queries

Where is my Support Pin on my ProsperityFX Account?
An Agent may ask you for your 6-digit support pin to help assist with your request while you are on Live Chat. You can find your Support Pin by clicking...
Fri, 15 May, 2020 at 10:53 AM
ProsperityFX: Why am I not able to Update/Verify my Phone Number?
When you are entering your phone number (Whether its when you are signing up or on your account), you need to make sure that you are using the international...
Sat, 16 May, 2020 at 10:23 AM
ProsperityFX: Why am I not able to upload my documents?
If you have already uploaded a document and need to upload a new document, click/tap on the "Documents" tab and upload your new document/s. ...
Mon, 17 Aug, 2020 at 3:17 PM
How can I Verify my Phone Number on my ProsperityFX Account?
You will need to head to the "Settings" menu.   When you input your phone number, you need to make sure that you input the number using the inte...
Sat, 16 May, 2020 at 10:23 AM
ProsperityFX: How to Change the Leverage on my MetaTrader Account?
When you are logged into your account, head over to the  "My Accounts" section.   Click/Tap on "View" on the account you would like ...
Thu, 4 Jun, 2020 at 2:50 PM
ProsperityFX: How can I Transfer my funds into my MetaTrader Account?
Click/Tap “Internal Transfer” Choose “Wallet to MT4” in the “Select transfer type” Choose the MetaTrader account you need to deposit into Enter the amou...
Sat, 11 Jul, 2020 at 4:54 PM
ProsperityFX: How can I Remove one of my MetaTrader Accounts?
You will need to head to the "My Account" section, find the MetaTrader account you would like to remove and click/tap on view.     Next, you ...
Sat, 16 May, 2020 at 10:24 AM
How can I Change my Address on my ProsperityFX Account?
You will not be able to change your address directly on your ProsperityFX Account without a bit of assistance from our Support Team who are available 24/7. ...
Sat, 16 May, 2020 at 12:44 PM
What Internal Transfers can I do with ProsperityFX?
You can transfer your funds in 3 different ways:   Wallet to MetaTrader - Click here Wallet to Wallet - Click here Metatrader to Wallet - Click he...
Sat, 16 May, 2020 at 10:24 AM
Why Can't I Change my Details on my ProsperityFX Account?
At this present moment, you are not able to amend/change your personal details on your account.    This will not impact your ability to verify your accoun...
Sat, 16 May, 2020 at 10:25 AM