When receiving e-mails from us, make sure that our e-mail address is under the Safelist / Allowed List to remove any chance of them going in your spam or junk.
If you are using a Zoho account, you would need to go through a small process to filter our e-mails to the Safe List / Allowed List.
Login to your Zoho account.
Go into your Spam folder on the left side.
Righ-click on our e-mail and select Mark as not spam.
That will send the email to your Inbox and remove the possibility of any of our future e-mails going into your spam folder.