When receiving e-mails from us, make sure that our e-mail address is under the Allow List to remove any chance of them going into your spam or junk.
If you are using a Protonmail account, you would need to go through a small process to filter our e-mails to the Allow List.
Login to your Protonmail account.
Click Settings on the top right-hand side.
Click Filters on the left-hand side.
You would need to add our e-mail "firstname.lastname@example.org" to your Allow list by entering the e-mail in the space provided.
With the above process, our e-mail will go into your Allow list which means that all future e-mails will go directly into your primary inbox.