When receiving e-mails from us, make sure that our e-mail address is under the “Safelist / Allowed List” to remove any chance of them going in your spam or junk. 


If you are using an Outlook/Hotmail account, you would need to go through a small process to filter our e-mails to the "Safe List / Allowed List". 


Step-by-Step Guide: 

  • Access your Outlook or Hotmail account.
  • Open your "Junk E-mail" folder from the left.
  • Open our e-mail.
  • Click "It's not junk" on your e-mail. 



  • Now, you would need to click "Report" so that your provider will register that the e-mail in question will go into your primary inbox when receiving from the same recipient in the future.