When receiving e-mails from us, make sure that our e-mail address is under the “Safelist” to remove any chance of them going in your spam or junk.
If you are using a Gmail account, you would need to go through a small process to filter our e-mails to the "Safe List".
- Insert our e-mail "firstname.lastname@example.org" in the first row next to "From".
- Click "Create filter".
- Tick the box "Never send it to Spam".
- Tick "Categorise as:" and choose "Primary".
- Click "Create filter.
This will create your filter and moving forward, our e-mail will go directly into your normal inbox.