The Bitcoin addresses in this FAQ are there as an example and should not be used.
You need to use the unique address generated at the time of depositing.
You need to go to the "Deposit" section.
Click/Tap on "Deposits"
Click/Tap on "Bitcoin"
Input the amount you want to send
Click/Tap on "Redirect to payments page"
Once selected, you will be brought to the below page which will provide you with the Bitcoin (BTC) address you will need to send your funds to.
When making a deposit request it is important to note the following:
Make sure to only send Bitcoin (BTC) to the address displayed on the deposit page.
Make sure that funds are sent to the exact Bitcoin (BTC) address displayed on the deposit page.
Never save any of the addresses we provide you, a new Bitcoin (BTC) address is created each time you would like to make a deposit.
Bitcoin Cash (BCH) is not accepted.
Always check carefully before sending Bitcoin (BTC) as due to the digital currency protocols, transactions can neither be cancelled nor reversed once sent.
As soon as your Bitcoin (BTC) wallet provider sends the funds to the Blockchain, your deposit status will update from WAITING_APPROVAL to WAITING_CONFIRMATION.
Bitcoin (BTC) deposits require 3-6 confirmations on the Blockchain to be processed which typically take 1-3 hours.
If it goes over the above time-frame or you think there may be an issue with the payment, please get in touch with us on firstname.lastname@example.org