Proof of Identity (POI)

We will be able to accept “one” of the following:

  • Passport
  • Drivers License
  • National Identity Card
  • Residence Documentation

Temporary residence permits are not accepted as proof of identification. 

Our Guidelines: 

  • It needs to be a government-issued document.

  • We need the front and back of the document.

  • Must be able to see the full document. All 4 corners and not cropped.

  • You must be aged 18 or over.

  • We do not accept expired documents.

  • It must state your Date of Birth.

  • Please ensure the document is not password protected.

  • File format: JPEG or PNG files.

Documents that look edited/tampered will be denied.

Clients aged under 18 years old will have their accounts suspended instantly.



Below you will find a few examples.


An acceptable document:



  • All 4 corners of the document are visible.

  • It’s clear and readable.

  • Nothing is edited/tampered with.

Not acceptable:



  • We do not accept cropped documents.

If you need to add additional documents, please click here to see how to upload them.